New Jetstar baggage policy music to customers’ ears

New Jetstar baggage policy music to customers’ ears – Musicians are set to benefit from an enhancement to Jetstar’s carry-on baggage policy that allows customers to take a wider range of musical instruments onboard.

The change follows a review of the airline’s customer experience conducted by Head of Customer Strategy Cath Stone. Ms Stone said it was important Jetstar listened to and responded to customer feedback.

 Under the new policy, instruments smaller than 85cm (height) x 36cm (width) x 23cm (depth), which weigh less than 10kg, may be included as a customer’s carry-on item.

This will enable musicians to stow instruments such as trumpets, violins and clarinets in the overhead lockers instead of in the cargo-hold.

The size limit remains 56cm (h) x 36cm (w) x 23cm (d) for all other cabin bags. For musical instruments larger than the prescribed dimensions, customers will need to buy an extra seat to carry their instrument in the cabin or book it in as checked baggage. This policy has been in effect since 9 October 2013.

Ms Stone also said that Jetstar was now accepting fold up bikes in commercially available travel cases at check-in. Under the previous policy, customers were required to purchase a bike box before checking-in.

Jetstar’s new folding bikes policy came into effect on Friday 8 November.

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